VCCS Help	button to return to the previous page.  Support Site for Blackboard Users in the Virginia Community College System
Student Support - Helpdesk
		First Time Users Student Look-up (courses, EmplId, User Name) How to change your password in all VCCS Systems Logging In Technical Requirements Free Downloads Distance Learning Orientation Student Blackboard Orientation Blackboard Student Manual (pdf format).

Helpdesk [Help/Question/Problem Reporting]

    Troubleshooting Tips If you are having difficulty accessing Blackboard see the FirstTime Users page and review the Hardware/Software Requirements

• Are you using the correct browser? You must use Internet Explorer version 6.0 or higher or Netscape 7.0 or higher
• Are you using AOL, CompuServ, or MSN? Read this important note about what you must do to improve your connection to Blackboard.
• Are you using a computer at work? Some security systems may prevent access to Blackboard. Contact your work computer department to determine if such a security system is in place.

    Tip #1 If you cannot find your course listed in Blackboard

• Are you sure the course that you are looking for is using Blackboard? Contact your instructor if you are not sure.

    Tip #2 If you receive an error message from the Blackboard login screen ("Your username and/or password are incorrect, or your password may have expired. For more     information, see password help.")

• Are you using the correct username? (Look up your username at https://my.vccs.edu.)
• Are you using the correct password? (Use the Password Wizard to reset your password https://my.vccs.edu.).

Last update 03/2/06